For any business wondering whether to invest in apps or in the web, the answer is: both. The web has evolved from a static content-consumption platform. Today’s web offers businesses virality and instant access to their products, but there’s so much more to unlock. With the right investments, websites can drive growth, engagement, and revenue.
Today’s customer experience isn’t bound to any one channel, it spans both apps and the web. And customers want a consistent experience that supports omnichannel ways of interacting. The latest data shows how critical it is for business leaders to prioritize both the app and the website in the holistic customer journey.